Privacy Policy
Last Updated: July 1, 2026
Your privacy is exceptionally important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, register an account as a buyer or vendor, and make transactions.
1Information We Collect
We collect information from both buyers and vendors to provide a seamless multi-vendor marketplace experience.
A. Personal Data
- For Buyers: Name, shipping address, billing address, email address, phone number, and account passwords.
- For Vendors: Business name, representative name, registration details, tax IDs, email, phone, and store addresses.
B. Financial Data
- For Buyers: Payment details (card numbers or bank receipts) are processed securely via third-party gateways. We do not store card numbers on our servers.
- For Vendors: Bank details, payout info, and transaction histories.
C. Automatically Collected
- IP addresses
- Browser type & OS
- Access timestamps
- Pages viewed immediately before and after accessing our Service
2How We Use Your Information
We use the information we collect to maintain, secure, and improve our marketplace, specifically to:
- Facilitate accounts creation and login processes for buyers and vendors.
- Process financial transactions, orders, refunds, and payouts.
- Enable communication between buyers and vendors regarding orders, inquiries, and customer service.
- Deliver orders via independent delivery personnel or logistics partners.
- Send administrative information, marketing, and promotional updates (with opt-out).
- Prevent fraudulent activity and monitor against platform policy violations.
3Sharing Your Information
Because Shopista Maldives is a multi-vendor platform, data sharing between users is required to fulfill marketplace operations.
Sharing between Buyers and Vendors
When a buyer purchases a product, the relevant vendor receives the buyer's name, shipping address, and phone number to fulfill and deliver the order. Vendors are strictly prohibited from using this information for unauthorized marketing purposes.
Third-Party Service Providers
We share your data with third-party service providers who perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, and courier/logistics partners.
By Law or to Protect Rights
If we believe the release of information about you is necessary to respond to legal processes, to investigate potential policy violations, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law in the Maldives.
4Cookies and Tracking Technologies
We use cookies, web beacons, tracking pixels, and other tracking technologies to help customize the Service and improve your experience. Cookies help us keep you logged in, remember your shopping cart items, and understand your browsing preferences. You can choose to disable cookies through your browser settings, though doing so may affect platform functionality.
5Data Security
We implement reasonable administrative, technical, and physical security measures to protect your personal information. However, please be aware that no electronic transmission over the internet or information storage technology can be guaranteed 100% secure. You are responsible for maintaining the confidentiality of your account password.
6Your Data Rights
Depending on your interactions, you have the right to:
- Access, update, or correct the personal information in your account dashboard.
- Request the deletion of your personal account data (subject to legal obligations, such as outstanding vendor payouts or active order disputes).
- Opt-out of marketing emails by clicking the "unsubscribe" link at the bottom of our emails.
7Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy or via email notice.